Mon–Sat 9.30am–6.30pm · Sun 12pm–6pmFone4U warranty
Every refurbished phone, tablet and laptop from Fone4U comes with our own warranty. Here is what it covers and how to use it.
How long is my warranty?
Refurbished phones and tablets come with up to 18 months warranty. The exact length for each model, 12 or 18 months, is shown on its product page and on your receipt.
Repairs done in our shops come with a 6 months warranty on the work.
Your warranty starts on the day you buy or collect your device.
What is covered
Any fault that isn't caused by accident or misuse: the screen, battery, charging port, cameras, speakers, buttons, Face ID and Touch ID, and the device not working as it should.
If something goes wrong, we repair it. If we can't repair it, we replace it with the same or an equal model, or refund you.
What is not covered
Accidental damage (cracks, dents, bends), liquid damage, damage from a repair done somewhere else, normal wear such as small marks, software problems from jailbreaking or unofficial software, and lost or stolen devices.
The warranty is not valid if the device has been opened or repaired by anyone other than Fone4U.
How to claim
Bring the device and your receipt (or order number) to any of our shops in Bray, Ballina or Sligo, or contact us by WhatsApp or email first. We check it, tell you what we'll do, and most claims are sorted the same day.
If you bought online and live far from a shop, contact us and we'll arrange a free return label.
Warranty questions
Does the warranty cover the battery?
Yes. If the battery fails or drops below normal health within the warranty, we replace it.
Do I need my receipt?
Your receipt or order number helps us find your purchase quickly. If you can’t find it, give us your name and phone number and we’ll look it up.
Is the warranty transferable?
Yes, it stays with the device if you sell or give it to someone else, as long as they have the receipt or order number.
Does a repair under warranty cost anything?
No. A repair or replacement under warranty is free of charge.
