Mon–Sat 9.30am–6.30pm · Sun 12pm–6pmRefunds and returns
Changed your mind? You have 15 days to return most items for a full refund.
Our 15-day return policy
You can return a device or accessory within 15 days of buying or collecting it, for a full refund.
It must come back in the condition you got it, with the box and everything that came with it, and signed out of all accounts (Find My, Google and so on).
Items that must be unopened
Premium-grade phones and accessories are sold sealed. They can only be returned unopened, in their original sealed packaging. Once opened they can't be returned for a change of mind, but they are still covered by our warranty if anything goes wrong.
How to return
In a shop: bring the item and your receipt to Bray, Ballina or Sligo and we refund you there.
By post: contact us first by WhatsApp or email with your order number and we'll send you the return details. We refund to the card or account you paid with as soon as we've checked the item, usually within 5 working days.
If an item arrives faulty or not as described, we pay for the return.
Returns questions
How long do I have to return something?
15 days from the day you buy it in store or receive it.
Can I exchange instead of a refund?
Yes. You can swap for another model or grade within the 15 days and pay or get back the difference.
Do I pay for return postage?
For a change of mind, yes. If the item is faulty or not as described, we cover it.
Is a repair returnable?
A repair is a service, so it can’t be returned, but it comes with a 6 months warranty on the work.
